• The dispatch season for bare-root roses runs from 1 June to mid-September weather permitting..

• To assist us, please provide FULL CONTACT DETAILS WITH ORDER AND ALL EMAILS.

• Plants are allocated as Orders are received; therefore please order early to avoid disappointment as stocks are limited.

• Please indicate on the New Winter 2026 Order Form (or Email/Tel.) the quantities you require and if substitutes are permitted – please list at least three substitutes to save having to contact you.

• Please return your completed Order Form to: Reliable Roses, PO Box 20, Silvan, Vic. 3795, or send an email (remembering to provide your full contact details), listing the rose(s) you want.

• A “Confirmation/Tax Invoice” will be sent to you once your order is processed, advising which plants we hope to supply and setting out cost of plants/postage and packaging/and GST.

• Full payment is requested once you receive our “Confirmation/Tax Invoice”. Please then send cheque or money order payable to “RELIABLE ROSES”, P.O. Box 20, Silvan, Vic. 3795.

• Alternatively, please request our bank account details for Bank Transfer payment and please provide copy of your Bank Payment Receipt or Full Payment Details for our records. We will then process your payment and provide a Nursery Receipt for your records, and post your rose plants to you via Australia Post, usually by the designated “Ship Date” on your Tax Invoice.

• Freight, packaging and handling costs etc. are additional to cost of plants and we will confirm the total amount on “Confirmation/Tax Invoice”. Please check as Australia Post may have changed their rates. Note: Postage and packaging also includes “signature on delivery”.

• Dispatch date/“Ship Date” of when your roses will leave the nursery is advised on your Confirmation/Tax Invoice (please diarise this date) – it is approximate only but plants are usually posted on time.

• A “Planting Guide” will be provided with delivery of plants – please follow instructions for the planting of “bare-root plants”.

• If you wish to cancel your order, please write to: Reliable Roses, PO Box 20, Silvan, Vic. 3795, at least 21 days prior to dispatch date (and please do not rely on emails for this purpose).

• Please note the display Gardens are presently closed for tours. However, Orders may be picked up from the nursery but please GIVE THREE DAYS’ NOTICE BY TELEPHONE ((03) 9737 9313) so that necessary paperwork and literature may be prepared prior to your visit. Note: Containerised (Potted) roses are available for sale throughout the year by appointment please.

• Please note that we do not have Café/Restaurant/Public Restroom or ATM/Credit/Eftpos facilities available, so please make use of local township facilities at Mt. Evelyn or Monbulk, Vic.

• If you have any queries, please telephone for an early response. Please do not rely on emails if something is urgent. If we are unavailable when you telephone, please leave a slow and clear message on our telephone answering service and we will always return your call. If you do not receive a response, it simply means we couldn’t decipher your message, so please try again!